My Account and Newsletter - FAQ

1. i’ve forgotten my password. what can i do?

   Simply click on “Forgot Password”. Enter your e-mail address and you will receive a link to reset your password.

2. how can i change my delivery address for a new order?

   You can either change your delivery address in your account under “Addresses” or by calling our customer service at +49 3521 468 6630.

3. how can i change my e-mail address or my password?

   In customer account, under “Password” or “Change e-mail address”.

4. how can i subscribe to the meissen newsletter?

   To subscribe to the Meissen newsletter, simply enter your e-mail address in newsletter box e.g. at the bottom of the homepage.

5. how can i create a personal account?

   In order to create a personal account, follow these steps:

    

   • Select salutation and enter name
   • Click on “Register”
   • Agree to our Terms & Conditions and Privacy Policy
   • Optionally, agree to our newsletter
   • Click “Register”
6. i don’t want to receive the newsletter anymore. how do i unsubscribe?

   At the bottom of each newsletter, you will find the “Unsubscribe” button. Simply click on it to unsubscribe or contact our customer service at +49 3521 468 6630.

7. what are the advantages of a personal account?

   With a personal account, you have the following advantages:

    

   • Overview of placed orders
   • Change and administration of customer data and addresses
   • Send wish lists
8. can i also place an order without a personal account?

   Yes. You can also place an order as a guest.