Orders - FAQ

1. how do i order a currently out of stock article and how long will the delivery time be?

   Please enter your e-mail address in the space provided for the out of stock item. You will receive a notification once it’s back in stock, including approximate delivery time. Or, contact our customer service at +49 3521 468 6630.

2. does meissen offer the possibility of a wedding registry?

   For wedding registries, we will gladly advise you on various possibilities in one of our MEISSEN Stores. 

3. how can i add something to an already placed order?

   Unfortunately, you cannot add an item to an already placed order. Please place a new order.

4. does meissen offer crockery rentals for special occasions?

   Yes. Please contact our customer service at +49 3521 468 6630 or via the contact form. 

5. how can i cancel my order?

   To cancel an order, please call our customer service at +49 3521 468 6630.

6. is it possible to send my order as a gift?

   Each product comes in high-quality packaging and can also be gift wrapped. In addition, a personalized greeting card can be added to each order. 

7. how can i order a replacement for a defective piece of meissen porcelain?

   Please contact our customer service or go directly to one of our boutiques, where we can check whether a replacement order is possible and how much it will cost.

8. how do i place an order?

   To place an order, follow these steps:

    

   • Click on “Online Shop”
   • Add desired items to the shopping cart
   • Enter your personal data
   • Enter payment option
   • After completing the order, you will receive an order confirmation
9. i would like to complete my meissen porcelain, but i cannot find the pieces in the online shop. how can i make a back-order?

   Please contact our customer service or go directly to one of our MEISSEN Stores, where we will check whether a replacement order is possible and how much it will cost.

10. i do not live in germany. can i still order from meissen?

    Unfortunately, delivery of orders made from the MEISSEN website are currently only possible within the EU. If you would like to order from a country outside of the EU, please contact our customer service at +49 3521 468 6630 or via the contact form. 

11. does meissen offer a complete catalogue of all products?

    Due to the range of products we offer, a complete catalogue is not available. However, you still have the possibility of ordering individual product catalogues. Simply contact our customer service at +49 3521 468 6630 or fill out the contact form. In addition, you can visit our catalogue page to view the catalogues online or ask them to be sent to you.