FAQ
Raffle Conditions - FAQ
-
Terms and conditions, giveaway raffle for the turn of the year 2024/2025
1. General information
The organizer of the competition is Staatliche Porzellan-Manufaktur Meissen GmbH, Talstraße 9, 01662 Meissen, Federal Republic of Germany. Participation in the competition is possible via the website: https://www.meissen.com/en/winter-wonders, when shopping in one of the MEISSEN stores, by telephone or in the participating specialist stores. Participation is only possible in the period from 20.01.2025 at 00:00 to 28.02.2025 at 23:59 (“promotion period”). By participating in the competition, participants accept these conditions of participation.
2. Eligibility to participate
Any natural person aged 18 or over is eligible to participate. Employees of Staatliche Porzellan-Manufaktur Meissen GmbH and their relatives as well as employees of the participating agencies and companies and their relatives are excluded from participation. Corporate customers of Staatliche Porzellan-Manufaktur Meissen GmbH are also excluded from participating in the competition.
3. Exclusion of certain persons
The organizer is entitled to exclude persons from participation for justified reasons, in particular if participants violate these conditions of participation, or if they gain or wish to gain an advantage over other participants by unduly influencing or manipulating the competition. In such cases, the organizer may also subsequently exclude participants from the competition, disallow prizes and reclaim them. Participants act on their own responsibility.
4. Conditions of participation
Multiple entries to the competition are permitted. In order to participate in the promotion, participants must fulfill all of the following requirements:
- The customer has purchased one or more products with a purchase value of at least 100 euros (minus shipping costs) from Staatliche Porzellan-Manufaktur Meissen GmbH before the end of the promotional period.
- The purchase was made within the promotion period from 20.01.2025 at 00:00 to 28.02.2025 at 23:59.
- The purchased product or products were not returned to Staatliche Porzellan-Manufaktur Meissen GmbH, meaning that the purchase price was not refunded.
- To enter the competition, the customer must provide their e-mail address and home address.
- If a customer does not wish to take part in the competition, they can object to participation.
5. Procedure and implementation of the competition
There is 1 of 10 great prizes to be won, which are produced by the company Staatliche Porzellan-Manufaktur Meissen GmbH or provided in cooperation with partners of the manufactory. Participation in the competition is linked to the purchase of at least one product from Staatliche Porzellan-Manufaktur Meissen GmbH. It does not matter whether the product was purchased at a discount or not. The purchase of the product is linked to the allocation of virtual raffle tickets. One lot is awarded for every 100 euros of purchase value (gross price). This means that you can take part in the competition from a purchase value of 100 euros.
MEISSEN will select the winners at random by 31.04.2025 and contact them by e-mail or post to notify them of their prize. If the winners of a secondary prize do not indicate which secondary prize they have chosen by e-mail or telephone within two weeks of being notified of the prize, their prize will be forfeited. In this case, new winners will be drawn from the group of eligible participants. The same applies in the event that incorrect contact details are provided and it is therefore not possible to send or hand over the prize.
6. Prizes
The main prizes (places 1-3) are as follows:
1st prize: “1x Mystic Maison service worth 3500 euros incl. private dinner”
- The dinner will be served in the apartment or house of the winner
- the menu will be prepared by a renowned chef at the winner's premises
- the dinner will be served on the Mystic Maison service from Staatliche Porzellan Manufaktur Meissen GmbH and presented to the winner
- the winner can choose the individual components from the Mystic Maison collection worth 3500 euros as they wish
- the chef is only available for winners in Germany
https://meissen.com/en/de/meissencollectiondetail/mystic-maison
2nd prize: “2x box tickets for the SemperOpernball 2026 in Dresden”
https://www.meissen.com/en/momentodetail/choros-award
3rd prize: “1x weekend at the Nature Resort & Spa Schindelbruch”
- One weekend, Friday to Sunday, period of your choice
- Valid for the year 2025 (excluding Christmas and New Year's Eve)
- For two people
- Spa suite in the country residence
- Overnight stay incl. breakfast
- 1st evening: dinner as a 4-course-„Schindelbruch“-menu or buffet
- 2nd evening: 5-course dinner with wine accompaniment in the „Silberstreif“ gourmet restaurant
- Use of the spa and fitness area
- Free participation in the sports and activity program
https://www.meissen.com/en/cooperations
The winners of the main prizes will not be able to choose between the individual prizes - the draw will be made at random.
If the winners are unable to claim the main prizes, they can alternatively choose a MEISSEN voucher worth 2500 euros.
Prizes 4-10:
The secondary prizes, which will be awarded for places 4 to 10, are as follows:
- MEISSEN2Go coffee to go mug with sleeve, set of 2, choice of decor (white, swords, lucky dragon, monkey & sloth, onion pattern)
- MEISSEN Big Mug, set of 2, choice of existing decors (MEISSEN Christmas Peryton; MEISSEN x Michael Moebius - Audrey Gold or Blue, Marilyn Gold or Pink; The MEISSEN Mug Collection - Big Mug Monkey and Sloth, Relief Sword, Onion Pattern, Blue Orchid, Swords, Lucky Dragon)
- Mystic Maison espresso mug set (item no.: 79B100-36579-1)
The winners of places 4 to 10 are free to choose one of the prizes from among the secondary prizes listed.
A cash payment of the prize, an exchange or a refund are not possible. Legal recourse is excluded. The prize is non-transferable. Participation via lottery clubs and automated services is excluded. The organizer reserves the right to exclude participants from the competition due to false information, manipulation or the use of unauthorized aids and/or to suspend the competition in whole or in part if difficulties arise due to manipulation that jeopardize the integrity of the competition.
The organizer shall only be liable for damages incurred by the winner due to material defects and/or defects of title in the event of malice, intent or gross negligence. Otherwise, liability for material defects and/or defects of title is excluded.
7. Data protection
The controller for data processing in connection with the competition is Staatliche Porzellan-Manufaktur Meissen GmbH, Talstraße 9, 01662 Meissen, Federal Republic of Germany. The named controller is responsible for internal data processing.
We process your personal data for the proper execution and handling of the competition and in particular for sending the prize.
As part of the competition, the organizer collects, processes and uses the following personal data: Name, e-mail address and postal address (street, zip code, city) and telephone number. Participants in the competition hereby also accept that, in the event of winning, the name and a picture and/or video footage of the winner will be published on the social media channels of Staatliche Porzellan-Manufaktur Meissen GmbH. If the purchase of a product from Staatliche Porzellan-Manufaktur Meissen GmbH was made via a specialist retailer, the participants in the competition agree that their personal data may be passed on to Staatliche Porzellan-Manufaktur Meissen GmbH by the respective specialist retailer for the purpose of participating in the competition.
The legal basis for this processing of your personal data is Art. 6 para. 1 lit. b GDPR (implementation of pre-contractual measures and fulfillment of a contract).
After the end of the competition, your personal data processed in the context of the competition will be deleted no later than three months after the end of the competition, unless you have given your effective consent for further processing (e.g. with regard to the newsletter dispatch) and/or we have no legitimate interest in further storage.
In all other respects, the privacy policy, which is available at https://www.meissen.com/en/general-terms-and-conditions, applies accordingly.