Orders - FAQ

1. is it possible to send my order as a gift?

   Each product comes in high-quality packaging and can also be gift wrapped. In addition, a personalized greeting card can be added to each order. 

2. how can i order a replacement for a defective piece of meissen porcelain?

   Please contact our customer service or go directly to one of our boutiques, where we can check whether a replacement order is possible and how much it will cost.

3. how do i place an order?

   To place an order, follow these steps:

    

   • Click on “Online Shop”
   • Add desired items to the shopping cart
   • Enter your personal data
   • Enter payment option
   • After completing the order, you will receive an order confirmation
4. i would like to complete my meissen porcelain, but i cannot find the pieces in the online shop. how can i make a back-order?

   Please contact our customer service or go directly to one of our MEISSEN Stores, where we will check whether a replacement order is possible and how much it will cost.

5. i do not live in germany. can i still order from meissen?

   Unfortunately, delivery of orders made from the MEISSEN website are currently only possible within the EU. If you would like to order from a country outside of the EU, please contact our customer service at +49 3521 468 6630 or via the contact form. 

6. does meissen offer a complete catalogue of all products?

   Due to the range of products we offer, a complete catalogue is not available. However, you still have the possibility of ordering individual product catalogues. Simply contact our customer service at +49 3521 468 6630 or fill out the contact form. In addition, you can visit our catalogue page to view the catalogues online or ask them to be sent to you. 

7. how do i order a currently out of stock article and how long will the delivery time be?

   Please enter your e-mail address in the space provided for the out of stock item. You will receive a notification once it’s back in stock, including approximate delivery time. Or, contact our customer service at +49 3521 468 6630.

8. does meissen offer the possibility of a wedding registry?

   For wedding registries, we will gladly advise you on various possibilities in one of our MEISSEN Stores. 

9. how can i add something to an already placed order?

   Unfortunately, you cannot add an item to an already placed order. Please place a new order.

10. does meissen offer crockery rentals for special occasions?

    Yes. Please contact our customer service at +49 3521 468 6630 or via the contact form. 

11. how can i cancel my order?

    To cancel an order, please call our customer service at +49 3521 468 6630.